Instructions for Online Reservations
Please Note: If you are having trouble with the website it could be that your personal computer firewalls and security setting are set high so it will not allow the website to process or move forward with the booking. Please lower the security settings while making a booking then change it back to high once completed. Also, those computers that are using Windows XP and Internet Explorer 7 or lower may have trouble with the website as these systems do not update and may not be capable to handle the website. Please update your computer to Internet Explorer 8 or higher.
Click on "Book A Campsite"
Please Note: Once you start a reservations, you have 20 minutes to complete the reservation or the site will time out. During this 20 minute period the dates and site will be on hold so you cam complete the process. You need to have the following information for your booking: dates you want to stay, trailer type with width and length and number of slide outs, contact information, credit card information.
Step One: First Page with the interactive map - the map shows all the sites and information about the site. In the drop down menu you will choose your type of site (15 amp, 20 amp, full service with 30 amp), then you will choose your Start Date (day you are arriving) and your End Date (day you are departing) this is in dd/mm/2016 format. You will then choose your Site Number. Scroll down to the bottom of page to Click Next. (If you are having trouble finding an available site, there may not be any availability, try leaving the site type as all, then enter start and end dates and the map and list will show all available sites for that time period).
Step Two: Trailer Information - in the drop down menus you will choose the type of unit (motorhome, 5th wheel, etc.), you will enter the length of your trailer, the width of your trailer and the number of slide outs you have on the trailer, then you will click next on the bottom of the page.
Step Three: Guest information - the first time you make a reservation you will enter all your contact information, (in entering your province information do not use abbreviations - for example type in Saskatchewan NOT SK) every other time you can login with your user name (email address) and password. Click Next on bottom of page.
NOTES: While booking a site, there is a 20 minute time limit while entering information as the site and dates are held for these 20 minutes while you are booking it.
* If there are any problems/mistakes during the booking process look for RED printing to indicate where the mistake is, or what is missing. If you have major issues, while booking please email email@example.com PLEASE NOTE THAT THE ONLY METHOD OF COMMUNICATION WILL BE BY EMAIL UNTIL THE PARK GATEHOUSE OPENS ON MAY 3, 2017
*To change your password, click on your name in the upper right hand side of the page and edit your information/change password
* If a site will not allow reservations, could be that it is already booked, it is not available for online bookings or not available for reservations
To Make Changes/Edit a Confirmed Reservation
If you want to change your confirmed reservation, there is a $25 fee to make any changes (reducing length of time), possible other fees depending on when you make these changes, please see the Cancellation Policies for more information. Please follow the instructions below.
The final page will give the details of the changes you made. It will give you the refund/payment details. Yu will choose a method of payment for the refund/payment, accept the Terms & Conditions then click on the Save Button to confirm your changes. This will process the refund/payment and confirm your changes.
At anytime during the editing process you can click on the Cancel button to stop making changes. This will take you back to your home page of your confirmed reservations.
To Cancel a Confirmed Reservation
If you want to cancel your confirmed reservation completely, there is an automatic $25 fee, and possibly other fees, depending on when you are making the changes, please see the refund policies, for more information.
At anytime during this process, you decide you do not want to cancel your reservation, please click the Cancel button at the bottom of the page and it will take you back to the page of your confirmed reservations.